Return & Exchange Terms
All return terms confirmed in written quotation or contract before order placement
B2B Return Terms
For wholesale and B2B transactions, inspection window, defect evidence requirements, remedy options, return eligibility and cost allocation are all specified in the written quotation or sales contract before order placement. General principles include:
Inspection window and reporting timeline are defined per order in the contract
Defect evidence requirements (photos, detailed description) are specified in advance
Remedy options (replacement, credit, refund) depend on the nature of the issue and contract terms
Return eligibility criteria are agreed upon before order placement
Cost allocation for returns and exchanges is determined case by case and documented in writing
Questions About Return Terms?
Contact us to discuss return terms before placing your order. All agreements will be documented in writing.
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